Frequently asked questions

Security and confidentiality

How do I know Mediator Helper is secure?▾

Mediator Helper is built by ADR Chambers, which has handled confidential arbitrations and mediations for over 30 years. All submitted material is processed within a secure, self-contained environment hosted on Microsoft Azure. The material is never exposed externally and is never used to train third-party models.

How is this different from using a general-purpose AI tool or Large Language Model (“LLM”)?▾

There are two main differences. The first is that Mediator Helper is built for a specific purpose: to assist mediators in conducting mediations. It is an AI tool that has been trained and tested by mediators and arbitrators. For each mediation that you conduct, you will receive two high-quality summaries and two reasoned draft awards, written to the standard that an arbitrator would apply. Although Mediator Helper is trained on the law, it generates its outputs only from the material the mediator uploads. It does not cite case law, legislation, or other secondary material that isn’t in the record. This ensures that hallucinations, such as invented authorities and invented facts do not find their way into the outputs, as is common in LLMs.

The second difference is confidentiality and security: material uploaded to a general-purpose tool may be retained by the provider and used to improve its models. Material uploaded to Mediator Helper is not used to improve any general LLMs. The parties’ material remains in our system for 60 days and is then deleted. We do not use the material for any purpose other than to generate the summaries and draft awards.

Who can see the material for a matter?▾

Only the mediator who uploads it can see the material. The summaries, the draft awards and the AI Mediation Law Clerk are visible to that mediator alone. The parties have no access to the platform and see nothing unless the mediator chooses to share it with them. A subscription is for an individual mediator and cannot be shared between mediators.

Mediation summaries and AI Mediation Law Clerk

What do the mediation summaries include?▾

For each new matter that you generate, you will receive two summaries alongside the draft awards. The executive summary outlines the parties and their counsel, the dispute, and each side’s core positions. It is built to give you a basic understanding of the dispute before the mediation starts. The full summary sets out the facts in more detail (including highlighting the agreed-upon facts and the facts in dispute), an issue-by-issue account of what each side claims and the documents on which they rely, key legal arguments, damages quantification, key considerations, potential options for resolution, and more. Both summaries draw only on the material submitted by the parties.

What can I ask the AI Mediation Law Clerk?▾

You can ask the AI Mediation Law Clerk anything about the material that has been uploaded. Common uses include finding what a document says on a particular point, pulling together everything each side says on a single issue, filling out a detail the summaries treat briefly, checking a damages calculation, and identifying what the record does not address. The Law Clerk answers only from the documents provided. It does not search outside material and does not conduct its own research.

Multiple Draft Awards

Can I edit the awards?▾

Yes, the mediator can download the awards in Microsoft Word and edit them as needed in advance of the mediation.

Can I share the awards with the parties?▾

The mediator decides if and when to share an award. However, only the award that goes against a party should be shared with that party. Mediators who have used Mediator Helper this way report that it helps parties see the potential risks and weaknesses in their case, and that the parties become more open to settlement.

The summaries are intended for the mediator’s use in preparing for the mediation and are not intended for the parties, though nothing prevents a mediator from using them as the mediator thinks best.

If a party asks me to see the award that supports its position, should I share it with them?▾

It is not recommended that you share an award that supports a party’s position with that party. If the matter settles at mediation and the other side consents to you sharing the award with the other party, you may consider doing so. However, in the normal course, sharing such an award with a party would not be productive or fair to the other side. The draft awards are not intended to be legal advice or to assist parties to form their positions. The awards are intended to be a reality-testing tool to highlight potential risks and weaknesses with the parties’ cases.

Using Mediator Helper

How long does it take to receive the outputs?▾

The executive summary, the full summary and both draft awards arrive within 15 minutes of upload, and often sooner. The AI Mediation Law Clerk is available to chat with once the summaries and awards have been generated.

What file types can I upload?▾

PDF, DOC and DOCX files are accepted. Material may include pleadings, mediation briefs and any other supporting documents provided by the parties. Material must be uploaded electronically.

How does the free first use work?▾

Your first use of Mediator Helper is available at no cost, and with no long-term commitment. For your free first use, you will receive the executive summary, the full summary, both draft awards and the AI Mediation Law Clerk. Nothing is charged unless you choose to continue. The free use covers a single set of outputs, so a re-run of the same matter is not included.

Billing

For the per-use pricing, what counts as one mediation?▾

One mediation counts as one upload of material for one case. Once you upload documents and hit the “Generate Materials” button, you will receive the executive summary, the full summary and both draft awards, along with Law Clerk access for the matter. This will use up a per-use credit. If further material arrives for the same case and you want the summaries and awards redone to take it into account, you can add the material and re-run the case one additional time; after that no further outputs for that matter will be permitted.

On the Monthly Unlimited and Annual Unlimited plans there is no limit on the number of matters that you can generate.

Pricing is for an individual mediator and cannot be shared with other mediators.

Can I switch plans?▾

Yes, you can switch plans. You can move to Monthly Unlimited or Annual Unlimited at any time, and the new plan starts once your existing plan expires.

Can I cancel?▾

Yes, you can cancel at any time. Once you cancel, the plan will not renew. You keep access for the rest of the period already paid for, so a monthly plan runs to the end of that month and an annual plan runs to the end of that year. Paid subscriptions are non-refundable and renew unless you cancel before a new period starts.

How is payment handled?▾

Payment is handled by credit card through Stripe. Monthly plans are charged at the beginning of each month and annual plans at the beginning of each year. Per use submissions are charged at the time of booking. Plans renew automatically unless you cancel, and receipts are issued for every charge.

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